Envíos a todo Chile

Frequently Asked Questions

Purchases


What are the jewels made of?
All our jewelry is handcrafted in 950 silver. Some desings also include leather, natural stones and acrylic resins. Chains are made of 925 silver for extra durability, mostly imported from Italy and sourced from national suppliers.


What payment methods do you accept?

You can pay with bank cards, store credit cards, payment vouchers and more through the Flow payment platform.


 Do you have a physical store?

No, we are currently a 100% online store. Our jewelry is only available through our website www.ringfit.cl


 Can I order a gift-wrapped purchase?

Of course! At checkout, select the Gift Wrap box and your jewelry will arrive wrapped and ready to give away.




Shipping and Delivery



When will my order arrive?

We prepare all orders within 4 business days of your purchase (except for some custom designs that take a bit longer). Delivery time vary between between 1 to 7 business days, depending on the region.
More info about shipping here .


 How does shipping work?

  • We ship to all regions of Chile three times a week through Starken, Chilexpress or Bluexpress.

  • You can choose  home delivery or pick up your order at a Starken agency. If you choose to pick it up at an agency, be sure to enter the address of the branch where you´ll collecr your package during checkout .

  • Shipping costs are fixed per region and are calculated automatically at checkout.

  • Once you complete your purchase, we prepare it within four business days. When it ships, you´ll receive an email with a tracking number.


 How much does shipping cost?

Shipping costs range from $3,600 to $5,500 depending on your location in the country. The exact cost will be calculated automatically at checkout.


 Can I pick up my order somewhere?

Yes, we offer free pick-up at our collection point located in General Jofre, Sgto. Centro. Available on Tuesdays, Wednesdays and Thursdays from 3:00 p.m. to 6:00 p.m., by appointment.

More info about pickups here .

Can I send my purchase as a gift to someone else?
Yes, but it is important that when entering the shipping information you enter the recipient´s full name and RUT in the shipping details. The courier will only deliver if both match, so we won´t be able to ship it if the RUT belongs to a different person.

I just placed my purchase but entered the wrong address. What should I do?

If you noticed the mistake after purchasing, please contact us as soon as possible to update the address before we ship your order.


 What do I do if I haven't received my purchase?

If your package hasn´t arrived after the maximum estimated delivery time for your region, send us  a message, and  we´ll help track it and find a quick solution.

Do you offer international shipping?

For now, we only ship within Chile.



Warranty, Exchanges and Returns



Do the jewelry pieces have a warranty?

Yes, all our jewelry comes with warranty. If you have any issues with your purchase, write to us and we´ll help you.
 More infor about warranty here


 Can I exchange or return a product?

Yes. You have 15 days from the day you receive your purchase to request an exchange or return. Just make sure that the product is unused, in its original packaging and in perfect condition. Write to us by email to arrange it .
More info about returns and exchanges here.


I ordered the wrong size, what should I do?
If you have chosen the wrong size, you can exchange your jewel for another available size. Just send us a message, and we´ll help you with the process (except for custom designs).
More info about changes here .

I received a faulty product, What do I do?
This shouldn´t happen, but if you receive a defective or damaged piece, please contact us immediately with your order number and photos of the product. We´ll cover the costs and fix the issue as soon as possible.
More info about warranty here .

My order arrived incomplete, what do I do?
If something is missing from your order, please let us know right away with your order details. We´ll sort it out and send the missing item.

My package arrived empty , what do I do?
Please contact us immediately with your order number. We´ll investigate the problem and provide a solution .

Others


Do you sell wholesale?

No, we do not currently offer wholesale. Our focus is on providing the best personalized service and high-quality jewelry, one piece at a time.


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